I am sorry Kloudaway did not work for you. We offer a 100% money back guarantee on all of our products. There are many causes of cloudy water. Kloudaway clears water by clumping together floating particles in your aquarium water making them large enough to be trapped by your mechanical filter. Since Kloudaway did not work, the cloudy water may be caused by ammonia, bacteria or algae bloom, etc.
We have articles on our website to help you troubleshoot and fix cloudy water: https://www.aquaticexperts.com/pages/how-to-fix-cloudy-water-in-a-freshwater-fish-tank
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https://www.aquaticexperts.com/pages/cloudy-water-diagnosis
I hope these articles help if not please email us with more details about your aquarium.
Best,
Lexi M
Customer Service
Aquatic Experts
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