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I am sorry Kloudaway did not work for you. We offer a 100% money back guarantee on all of our products. There are many causes of cloudy water. Kloudaway clears water by clumping together floating particles in your aquarium water making them large enough to be trapped by your mechanical filter. Since Kloudaway did not work, the cloudy water may be caused by ammonia, bacteria or algae bloom, etc. We have articles on our website to help you troubleshoot and fix cloudy water: https://www.aquaticexperts.com/pages/how-to-fix-cloudy-water-in-a-freshwater-fish-tank & https://www.aquaticexperts.com/pages/cloudy-water-diagnosis I hope these articles help if not please email us with more details about your aquarium. Best, Lexi M Customer Service Aquatic Experts
We recommend around a half cup for every 40 gallons of aquarium water. A 10 gallon aquarium will need a 1/8 to a 1/4 cup.
To kill free-floating algae( green water, in freshwater aquarium we typically use a AlgaeFix by API or the ultimate solution is a Ultraviolet sterilizer. Here is a link to an article on our website which gives additional ways to kill or control green water: https://www.aquaticexperts.com/pages/how-to-fix-cloudy-water-in-a-freshwater-fish-tank Here is a link to our chart - How to Diagnose and Treat a Cloudy Freshwater Aquarium Water: https://www.aquaticexperts.com/pages/cloudy-water-diagnosis
Do I have to do a water change if I didn't rinse the filter pad?